1. Orders

Q: How do I place an order?

A: Browse our collections, add items to your cart, and proceed to checkout. We accept major payment methods for your convenience.

Q: Can I modify or cancel my order?

A: Changes or cancellations can be made within 24 hours of placing the order. Contact us immediately at info@strapmob.com.

2. Shipping

Q: How long does shipping take?

A: Orders ship within 1-2 business days, with delivery times depending on your location.

Q: Do you ship internationally?

A: Currently, we ship [specify regions, e.g., within the U.S., to select countries, etc.]. International shipping times vary.

Q: How can I track my order?

A: Once your order ships, we’ll send you a tracking number via email.

3. Returns & Refunds

Q: What is your return policy?

A: You can return items within 14 days of delivery if they’re in original condition.

Q: How do I initiate a return?

A: Email us at info@strapmob.com with your order number and reason for the return. We’ll guide you through the process.

Q: When will I receive my refund?

A: Refunds are processed within 7 business days after we receive and approve your return.

4. Products

Q: Are your products true to size?

A: Yes, but we recommend checking our fitting details under each product page for the best fit.

Q: What materials are your products made of?

A: Our items are crafted with high-quality materials, designed for comfort and durability. Material details are listed on each product page.

5. Contact Us

Q: How can I reach customer support?

A: You can email us at info@strapmob.com, and we’ll respond within 1-2 business days.

If your question isn’t listed here, feel free to reach out. Thank you for choosing Strap Mob!